We’ve all been there. Your garage door needs repair or replacement and you’re searching for the best garage door company to hire. Not all garage door companies are created equal, so where do you start? And how do you know if you’re choosing the best garage door team for your specific needs?
In the following list you’ll find several key things to look for when choosing the right garage door company for your project.
When searching for the right garage door company you should consider length of time they’ve been in business, their number of employees, and their reputation within your community. Has the company been around long enough to have adequate experience in the door industry? And will they still be around if warranty issues were to arise?
The last thing you want is to buy a new garage door only to realize 6 months down the road that you need service but the company has gone out of business. Unfortunately, in the garage door industry, new companies come and go more often than in some other industries. When making your final decision, longevity plays a major factor in making sure your investment in secured.
2. Customer Service
Communication is key, especially when making a major purchase such as a custom carriage style overlay garage door. The right company will walk you through the process of buying and installing your new garage door and garage door opener system from start to finish.
With many options available, the customer service representative should be able to answer any questions you may have regarding your new garage door or automatic opener system. If English is your second language, you may also consider finding a company with team members who speak your native language to avoid any potential miscommunication.
When looking for the best garage company to do your new installation or garage door repair, pay close attention to what products are being sold. You want to hire a company who has great relationships with major manufacturers. You’ll get better deals and faster service. This is also a sign that the company does a lot of business with their product providers, which is one more sign of a healthy business. The garage door professional should be able to answer any questions you may have about the product, as well as similar products you may also be interested in purchasing.
This brings us to pricing. Is the company competitive with prices? Do they offer price-matching against their competitors? Smaller companies or individual contractors may charge less in the beginning, but it could end up costing you more in the end. You want to work with a company who’s established and reliable – both now and in the future. Additional rates you’ll want to watch for include: service call fees, vinyl trim, bottom weather stripping, miscellaneous parts, and diagnosis fees.
Last, but not least, are customer reviews. Are the majority of reviews for the company positive and descriptive? What about the negative reviews? Are they helpful in seeing the bigger picture? Beware of garage door companies with ALL positive reviews, as these are most likely fake reviews. If you’re curious about someone else’s experience, reach out to them! Most review platforms make their content public and their reviewers accessible.