Liftmaster Wi-Fi Setup Troubleshooting
At Top Notch Garage Door, customer satisfaction is our #1 priority. That’s one of the many reasons we offer modern day garage door solutions such as alerts on your mobile device, the ability to open your garage door with no power and Wi-Fi connected garage door opener systems. If you’re having trouble setting up your garage door’s Wi-Fi connection, read on to find our step-by-step troubleshooting guide.
Step 1
Smart Control Panel Users
- Press ‘Menu’
- Use the Down Arrow to highlight ‘Program’
- Press the Side Arrow to Select
- Use the Down Arrow to highlight ‘Wifi Setup’
- Press the Side Arrow to select
- The Garage Door Opener should beep once
- The door control will display ‘Wifi Setup Started’
Multifunction Control Panel Users
- Lift the ‘Push’ button
- Press the ‘Learn’ button
- The Garage Door Opener should beep once
Step 2
- Grab your SmartPhone, tablet or laptop
- Go to ‘Settings’
- Within ‘Settings’ go to ‘Wi-Fi’ or ‘Cellular’
- Select the Network whose name begins in ‘MyQ-’
Step 3
- Access the internet on your SmartPhone, tablet or laptop
- Enter ‘setup.myqdevice.com’
- Follow the On-Screen prompts
- Be sure to write down the MyQ Serial Number
Step 4
- Go to the app store
- Download the ‘MyQ’ application
- Once the app has downloaded, go on it and enter your MyQ Serial Number
That’s it!
Your setup should now be complete, allowing you to control your Garage Door Opener from your mobile device!
How to Test Your Wi-Fi Signal Strength
Your Garage Door’s Wi-Fi signal strength may be tested from your mobile device.
- Grab your SmartPhone, tablet or laptop
- Go to ‘Settings’
- Within ‘Settings’ go to ‘Wi-Fi’ or ‘Cellular’
- Select the Network whose name begins in ‘MyQ-’
- Locate the wifi signal on your mobile device. This should be in the top Left corner, to the right of you Carrier’s name (ex. Verizon, At&T, etc)
- If 2 or 3 of the 3 curved bars are dark, your Wi-Fi signal is strong and will connect
- If 1 of the 3 curved bars is dark, your Wi-Fi signal is weak and may not connect. You should refer to the options below to improve the Wi-Fi signal.
- If none of the 3 curved bars are dark, there is no Wi-Fi signal. It will not connect. You should refer to the options below to improve the Wi-Fi signal.
Improving Your Wi-Fi Signal Strength
Possible reasons your Wi-Fi signal strength is low:
- Your Router’s Transmitter has low strength
- Large items or walls are blocking the connection
- Home appliances are interfering with the connection
How to Strengthen Your Wi-Fi Signal
- Try moving the router to a room nearest the garage
- Move the router to the second story (if you have one) or higher on a shelf or cabinet
- Move the router away from metal objects (pipes, appliances, etc)
- Place the router out in the open, not within a cabinet
*The router should be no more than 150 feet away from the Garage Door Opener
If you continue to experience issues with your Wi-Fi setup, call LiftMaster Customer Support at (800) 528-5880 or visit their website at http://support.liftmaster.com
Wondering if you have or your customers experienced hacking of this WiFi system? Normally, WiFi and blue tooth connected systems can be hacked to jeopardize the security of the garage, car theft or illegal entry etc?
Great question. We’ve never had a customer whose garage door opener security has been compromised using LiftMaster MyQ technology. Rolling codes on modern smart garage door openers are much safer than fixed codes seen in older models, and updating your garage door opener system will actually enhance your home security.